Tinexta InfoCert Support

Why do I need to download MyInfoCert App to sign?

[INPI] - What do I need to get my QES certificate?

[INPI] - How do I use my QES certificate on the INPI website?

Do you have any problems with your InfoCert Account?

How to make the video-identification

Do you have any problems with your PIN?

[INPI] - What should I do after purchasing QES on the website https://multicommerce.certeurope.fr?

[INPI] - I am connected but no operator supports me

[INPI] - Can I retry a video verification that failed?

[INPI] - Do I have to be of legal age to obtain a certificate?

What is a QES certificate?

Which is the difference between Advanced and Qualified Electronic Signature?

QES/Qualified Electronic Signature (Qualified Digital ID)

How to generate an OTP Code

What is the XML signature format and when is it needed?

How can I request a digital signature revoke?

[INPI] - What happens if I miss my video identification appointment?

[INPI] - I can't find my identification link, what should I do?

[INPI] - Can I use a foreign passport?

Why identification is necessary to get a Digital ID?

[INPI] - What identity documents are accepted?

[INPI] - How long is my certificate valid for?

[INPI] - How long do I have to make my identification?

[INPI] - Can I do the identification from my phone?

Which ID Document can be used to get a Qualified Digital ID?

How can I change the QES Signature PIN?

How to activate My Infocert App

What is the IUT code?

What is a timestamp?

[INPI] - Do I need to install software to sign my INPI documents?

Do I have to buy a new certificate if I make a mistake ?

[INPI] - Why doesn't anyone answer my appointment?

[INPI] - How do I make an appointment for video identification?

[INPI] - Are residence permits accepted?

Which payment methods are accepted?

How does Self-Q identification work?

[INPI] - Can I start my login again?

[INPI] - What happens after I log in?

What is eIDAS Regulation?

[INPI] - Can I do the identification without an appointment?

[INPI] - How does video identification work?

[INPI] - I can't import my documents, what should I do?

Which is the difference between US and Europe Approach to Electronic Signature?

How do I renew the License of my GoSign Signature Software?

[INPI] - Can I sign my INPI documents from my phone?

[INPI] - How long does the video identification call last?

[INPI] - I can't access the identification platform, what should I do?

[INPI] - I made a mistake in my information, what should I do?

How many Qualified Digital IDs can I associate to my account?

Where can I find the video-identification link to QES signature?

Do you have any usage problems?

How do I upload an image of my ID document during registration?

[INPI] - Can I use the same certificate for several INPI procedures?

What can I do if I get lost in the activation process?

How InfoCert manage personal information?

Do you have any problems with OTP?

MySign: the portal for managing InfoCert signature certificates

[INPI] - My certificate does not work on the INPI website, what should I do?

[INPI] - Where can I find the link to start my login?

[INPI] - What happens if I'm late for the video identification appointment?

How can I set up my Qualified Digital ID in Adobe Sign?

How to ask for a refund

How does online video call identification work?

[INPI] - Can I change my information after validation?

What is Electronic Signature?

Where can I find the Digital Signature contractual documentation?

Do you have any problems with My Infocert App?

Do I need an Infocert certificate to Sign with GoSign Desktop?

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