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FAQ List

  • If you forgot your GoSign Password use the "Cant't Log In?" button in the Home page.

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  • With GoSign you can involve anyone in a signature process.

    You just need the recipient e-mail address to send the access link to the Dossier.

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  • If one of your Partner (eg. Co-worker, Client, Supplier, etc.) send you an invitation to access to GoSign, he probably needs to share with you a document to sign.

    If you click on the "Go To Signature" button, you will see the document shared.

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  • Video Chat recognition is an identification process that allows you to obtain a signature certificate and sign a document after the identification by one of our operators.

    The process is quick and easy; it takes only few minutes.

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  • SPID recognition is a process that allows you to authenticate yourself via your SPID account and obtain a digital signature certificate with which you can sign your document in just a few minutes.

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  • You can verify the Signature Owner Identity and the signature Status only using GoSign Desktop Software.

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  • To Sign a Digital Document with GoSign Desktop, you should have an active Qualified Signature Certificate saved in a device (Smart Card or Business Key/Token USB).

    The certificator must be legitimized by the Official Digital Agency of your country.

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  • You can download GoSign Desktop HERE.

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  • GoSign Desktop doesn't allow signature for documents with size higher than 200 MB.

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  • Self-ID recognition is an identification process that allows you to obtain a signature certificate and sign a document using Machine Learning and Artificial Intelligence.

    Upload your document, check the data, take a selfie and after an automatic check, get your certificate.

    The operation is quick and easy; it will only take you a few minutes.

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