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FAQ List

  • MyInfoCert is the Mobile App (Android & iOS) necessary to activate your Digital ID and generate the OTP (one-time password) at the moment of signature.

    Each time you need to sign within Adobe Sign, you have to:

    1. connect your Digital ID entering user and password,
    2. then the Signature PIN
    3. and finally you must confirm the transaction with the OTP generated via App.

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  • The web identification is a recorded video-chat with one of our Operator, who will ask you some question about your data and will take a picture of your document to verify your identity.

    It works with most browsers (e.g., Chrome, Firefox, Opera, Explorer) and also on Android mobile device (smartphone or tablet).

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  • To Sign a Digital Document with GoSign Desktop, you should have an active Qualified Signature Certificate saved in a device (Smart Card or Business Key/Token USB).

    The certificator must be legitimized by the Official Digital Agency of your country.

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  • You can verify the Signature Owner Identity and the signature Status only using GoSign Desktop Software.

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  • GoSign Desktop doesn't allow signature for documents with size higher than 200 MB.

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  • Self-ID recognition is an identification process that allows you to obtain a signature certificate and sign a document using Machine Learning and Artificial Intelligence.

    Upload your document, check the data, take a selfie and after an automatic check, get your certificate.

    The operation is quick and easy; it will only take you a few minutes.

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  • Regulation (EU) No 910/2014, went into force on the 1th of July, 2016, establishes an EU-wide legal framework for Electronic Signatures and a range of newly defined "Electronic Trust Services".

    The eIDAS Regulation’s intent is to enable convenient and secure electronic transactions across EU borders for citizens, businesses, and public sector institutions.

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  • At the moment of the signature within Adobe Sign you need to choose "Digital Signature". Then select "cloud ID" and choose InfoCert from the list as your provider.

    After being redirected to InfoCert’s authentication page enter the email and password.

    When authenticated, type your signing PIN and confirm the transaction with OTP.

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  • You can associate (1) one Digital ID to your account.

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  • We accept Passport ID from all countries.

    If you are an Italian or German citizen, you can also use your ID Card to complete the registration.

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  • If you forgot your GoSign Password use the "Cant't Log In?" button in the Home page.

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  • If one of your Partner (eg. Co-worker, Client, Supplier, etc.) send you an invitation to access to GoSign, he probably needs to share with you a document to sign.

    If you click on the "Go To Signature" button, you will see the document shared.

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  • You can easily get in touch with us through our Support Center. We will answer you as soon as possible.

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  • SPID recognition is a process that allows you to authenticate yourself via your SPID account and obtain a digital signature certificate with which you can sign your document in just a few minutes.

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  • InfoCert will treat your data according to Italian law, particularly D. Lgs. 196/2003 Personal data protection code.

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  • With GoSign you can involve anyone in a signature process.

    You just need the recipient e-mail address to send the access link to the Dossier.

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  • You can download GoSign Desktop HERE.

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  • There is a marked difference in legal approaches between the United States and the European Union.

    • U.S. law allows for a broad definition of electronic signatures and does not prescribe a specific technology.

    • In contrast, the EU eIDAS Regulation distinguishes between (3) three types of "electronic signature approaches", and strongly prefers "digital signatures" for some types of documents.

    In addition, there are more prescriptive guidelines for specific government processes which require digital signature.

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  • Video Chat recognition is an identification process that allows you to obtain a signature certificate and sign a document after the identification by one of our operators.

    The process is quick and easy; it takes only few minutes.

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  • The "Contractual Documentation" of the Digital Signature is available at the following LINK.

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  • Yes, by downloading the GoSign App (available for iOS and Android), you can sign all pending documents using the "Sign and Send" function.

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  • An "Electronic Signature" is an indication of a person’s intent to agree to the content of a document or a set of data to which the signature relates.

    Like its handwritten counterpart in the offline world, an electronic signature is a legal concept capturing the signatory’s intent to be bound by the terms of the signed document.

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  • The Identification aim is to ensure the conformity between the information present on the Passport, the Digital ID owner identity and the certificate data.

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  • We currently accept payments via:

    • PayPal
    • Bank Transfer
    • Credit Card

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  • The difference between the "Advanced Electronic Signature" and the "Qualified Electronic Signature" is the addition of a qualified certificate.

    This certificate is issued by a Qualified Trust Service Provider (QTSP), and it attests to the authenticity of the electronic signature to serve as proof of the identity of the signatory.

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