Guide to manage a Remote Signature Certificate on My Sign and My Account
To access the management portal of your remote signing certificate, you must connect to the My Sign site.
Authenticate with your login credentials:
The User ID is the one assigned by InfoCert (available both in the Registration Request and in the confirmation email that arrived immediately after registering my data).
The password is the one that was set during activation of the remote signing certificate.
If you have forgotten your password, you can recover it using the Forgot your password? function.
In this section you will find general information about the certificate: status, activation date, unique identifier number.
Click on Edit to enter a new email address for the signing certificate.
You will then be asked to enter the OTP code that arrived on your mobile number to confirm the change operation.
In this section you can choose the OTP reception mode to finalize the Signature operations.
Choosing the option "OTP - On GoSign Mobile App" will display a pop-up inviting you to download the GoSign Mobile app on your smartphone to link your signature account and receive OTP codes.
If you want to change the phone number linked to receiving OTPs, you must have access to the number currently in use to authorize the operation.
The OTP will be sent on your old phone number, that must be active when you start the change process.
In the "Report" section, you can set up a daily report with a summary of the operations performed on the certificate in use.
Within the Change PIN section, you can change the security PIN of your certificate.
After entering the current PIN and the new one, which must be confirmed, proceed with a click on the Confirmation button.
For security reasons the system will send an OTP code by SMS to confirm the operation.
In the Renew Digital Signature section, you can view the expiration date of your certificate and renew.
In this section you can temporarily suspend your signature or revoke it by permanently interrupting its validity.
By clicking on Suspend you will be redirected to a form to fill in with the details of your signature to finalize the operation.
In this section you can view your ecological footprint.
By clicking on your name at the top right and choosing Manage your account, you will be redirected to the My Account portal where you can manage the Security Information associated with your account.
Once logged into My Account, you'll find the following boxes:
By clicking on the "Password and security" box you can:
By clicking on Edit in the "Password and security" box you can change the password linked to your signature account.
Enter the password you are currently using, the new password, and the re-confirmation of the new one.
Enter the OTP code received via SMS on the mobile number associated with your Firma account.
Click on Confirm to validate the password change operation.
A message on the screen confirms that the operation was successful.
The operation just carried out will require you to log in to the Portal again.
By clicking Edit in the "Recovery Contacts" box, you can change the email address for recovering your Signature account information.
Click the Continue button.
Enter your new recovery email address and click Continue.
Then, you are asked for permission to change the recovery email address by entering an OTP code received on the new email associated with the Signature account.
Click the Confirm button to validate the trade.
A message on the screen shows us that the operation is completed.
By clicking Edit in the "Recovery Contacts" box, you can change the valid mobile number to recover your Signature account information.
Click the Continue button.
Enter your new recovery mobile number and confirm the operation by clicking Continue.
To proceed with the transaction, authorization is required by entering an OTP code received on the recovery mobile number currently in use.
After entering the OTP code, click Confirm.
To activate two-factor authentication, you must download the free My Infocert app and complete the setup by entering your signature credentials.
Click Continue.
After downloading and configuring the My Infocert app with your Signature credentials, scan the QR code that appears on the screen using the My Infocert app's functionality.
An on-screen message shows you that the two-factor authentication operation has been successfully activated.
You can use the Change language button to change the system language.
Click Confirm to complete the operation.
To log out of the My Account area, click on your name in the top right: Get out.
Similarly, to log out from My Sign click on the Get out button, located at the top right of the drop-down menu next to the Name/user.
