Guide to requesting and activating a QES Certificate - Video ID
The actions required to activate your QES certificate are:
To request your QES certificate, you have to access this PAGE and click the button Buy Now on the “QES” card.
Select the type of recognition then to confirm your choise click on the Add to Cart button.
Once on this page, if you have a coupon, click on Got a discount code? Button to apply the coupon and click on Sign in & Check Out.
If you already have an account insert your credentials (e-mail address or UserID, password).
Otherwise, you have to sign up and create a new InfoCert account by clicking on Create your InfoCert account.
When choosing a password, the requirements needed for it to be valid are shown on the screen.
At this point, you will receive an on-screen message inviting you to check the email address you entered to complete the registration of your Tinexta Infocert account.
Click on the link received in the email.
Your account registration process is complete. You can now proceed with purchasing the service.
If required, you need to insert your billing data and choose your payment method (Credit card, PayPal). Once done, click on Complete Checkout.
Next step is to enter your payment details, proceed from the Billing Information section by clicking on + Add data.
After saving the data, choose the payment method and confirm from Complete Checkout.
Click the Go to Activation button to continue.
Check your email: you will find the purchase confirmation email with the order number for the service purchased (QES with Video ID) and the button to access your Customer Area of the Tinexta Infocert store.
After choosing the email address to which you want to associate the digital signature, click on the "Proceed" button.
First phase of activation process completed.
Look at the mail to find the instructions to continue.
In the "Activation QES with Video ID" email you will find instructions for proceeding to the Identification phase with the Video Operator.
Click the Start the Video Identification button to continue.
If you log in to your customer area, you'll find the QES service you're about to activate under "Management Services."
Click the Activate button to begin the video recognition process.
The Welcome page shows you the list of activities to be completed in order to obtain your QES certificate.
Click on "Proceed -->".
1. Privacy Consent
Check the box to consent to privacy and accept the general terms for the identification procedure.
2. Document capture
Select your Country Document and the Type of Identity Document, available for your nationality.
An on-screen message will show you that you are about to begin the document acquisition process, and there is no going back.
Upload both sides (Front and Back) of the identity document entered in the previous step (e.g. Passport).
Load the front of the document, making sure it is legible and intact.
Load the back of the document, making sure it is legible and intact.
An on-screen message will indicate the operation was successful.
3. Check your data
Enter the data of the person to whom the QES will be addressed.
Select your Document Data and Contact Information (Mobile Number and Email).
Verify personal data and click on Confirm.
4. Take a selfie
The process requires you to take a selfie to prove you're a real person.
Click the Take a photo button, making sure the photo is clearly visible.
If the photo doesn't turn out well, you can redo it by clicking Undo.
Otherwise, continue by clicking Proceed.
5. Identification
Take the Audio Video test to prepare for identification with a Tinexta Infocert agent.
Once the test is complete and the device is compatible, click Start video recognition.
During the live web session, you are required to follow the indications given to you by the Tinexta Infocert Operator:
Please note: If there are no operators available at that time, or if you are unable to continue, you can resume the video recognition at another time by clicking the link received in the purchase confirmation email.
Once the video recognition is complete, continue by clicking on Proceed.
6. Get your certificate
Read the contract information and click Request Certificate.
7. Sign the contract
Read the contract you are about to sign digitally and check the service conditions at the bottom.
Set the signature PIN
Enter the PIN you will need in the future to use the QES signature and digitally sign your documents.
Click Continue.
To complete the identification request, enter the OTP that was sent to you via SMS.
Check your phone.
Once you have entered the OTP, click Sign and wait for the procedure to complete.
8. Completed
An on-screen message will tell you that the identification process is complete.
You will soon receive an email (Your certificate is active - QES Video ID) informing you that your QES signature has been activated.
Please note: We recommend that you download the free GoSign Desktop software immediately to use your active QES signing certificate.
You can access the Tinexta Infocert signature portal called My Sign at any time to manage your QES signature certificate.
