Remote Signature Certificate Renewal Guide
Below is the login page to the My Sign portal, from which to start the renewal of your digital certificate.
You are asked to be accredited, typing the UserID assigned by Infocert at the time of registration and the personalized password at the time of activation of the certificate (and possibly modified later).
If the UserID or password have been forgotten, these can be recovered by clicking on the option I forgot my password present on the homepage of the portal, which will transfer to the credential recovery page.
The possibility to renew your certificate will be available from three months before the expiration date:
Renewing your remote signing certificate is a process that begins by verifying your certificate details. If the certificate is expiring, in fact, you will find the information on the homepage of the My Sign portal, including the remaining days to be able to renew.
Renewal options are:
The certificate renewal activity continues with the validation of the certificate renewal request.
First of all, it is requested to confirm the permanence of the information communicated to Infocert at the time of issue, paying particular attention to those that are published with the certificate itself: name, surname and IUT.
The first step involves the acceptance of consents regarding the general conditions of use and the confirmation of personal data. If the information provided at the time of issue is still valid, you can continue your renewal request by entering your PIN and selecting the Confirmation option.
Enter your remote signature PIN and confirm the operation by entering the OTP code received via SMS on the mobile number linked to the signing certificate.
Create a passphrase.
You can also use your Social Security Number as a passphrase by selecting the option on the screen.
Create a new PIN and confirm it in the adjacent field.
To renew your certificate, click "Complete Renewal" and proceed with payment.
The choice of the Buy on the Infocert Shop option allows you to be transferred within the store and proceed with the purchase of the certificate.
If you have received a Promotional Code, you can enter it in the promotional code field to benefit from the discount to which you are entitled by clicking on the Modification button.
The order is already set, based on the verification of the certificate performed a few moments before. This means that you do not run the risk of buying a service that does not correspond to what you need. All that remains is to confirm with a click on the Proceed to checkout button.
If you are already registered and you have access credentials, just enter them in the fields of the Login area and proceed with the payment.
If you are not registered, you can create an account and then continue as in the previous case.
Whatever the choice, the payment methods remain the same:
The My Sign portal will confirm the completion of the renewal process.
The certificate renewal activity continues with the validation of the certificate renewal request.
First of all, it is requested to confirm the permanence of the information communicated to Infocert at the time of issue, paying particular attention to those that are published with the certificate itself: name, surname and IUT.
The first step involves the acceptance of consents regarding the general conditions of use and the confirmation of personal data. If the information provided at the time of issue is still valid, you can continue your renewal request by entering your PIN and selecting the Confirmation option.
Enter your remote signature PIN and confirm the operation by entering the OTP code received via SMS on the mobile number linked to the signing certificate.
Create a passphrase.
You can also use your Social Security Number as a passphrase by selecting the option on the screen.
Create a new PIN and confirm it in the adjacent field.
Enter the coupon and click the Confirmation button
The My Sign portal will confirm the conclusion of the renewal process.
To verify that the operation was successful, all you have to do is return to the My Sign homepage. The renewal function will not be available and updated data with the new expiration date will appear.
