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Guide to Installation and Configuration GoSign (Mobile)

What I need

  1. A valid sign certificate;
  2. GoSign mobile app installed in your Smartphone or tablet;
  3. The phone number you entered in the registration process to receive SMS with OTP number;
  4. An internet connection.

Introduction

With GoSign Mobile you can digitally sign and time stamp electronic documents using your smartphone and remote signature certificate/QES certificate or Wirless Key.

Installation

Installing the iOS App

On an iOS device, download the GoSign Mobile app from Apple Store. Search for GoSign Mobile, then tap Get to install it.

Installing the Android App

On an Android device, download the GoSign Mobile app from Play Store. Search for GoSign Mobile, then tap Install.

Start Activity

Click on GoSign Mobile Icon to open the app.

You can choose differents configurations:

  • Access to configure your remote certificate or your QES;
  • Access with you infocert Account to use your time stamps;
  • You can connect your Wireless Key using Bluetooth icon;
  • Manage your Wirless Key, and configure remote signature, QES or time stamps account from Settings Icon.

You can find other options at the bottom of the home page.

If you want to Manage your Wirless Key, and configure remote signature, QES or time stamps account from Settings Icon you will find all the options listed:

  • Remote Signature or QES (you will need user and password);
  • Configure time stamps account (previously purchased in the InfoCert online shop);
  • Wirless key,search and pairing the device to your smartphone.

Remote Signature Account or QES Account

There are two ways to set up a Remote Signature account or QES Account: tap Sign in in the home page, or use the Settings function (Gear icon at the bottom right in the navigation bar).

To configure the Remote Signature or QES certificate in GoSign Mobile, you need to enter your:

  • User ID (assigned by InfoCert when you registered. You will find it on the copy of the Registration Request sent to you or in the email you received immediately after registering with instructions on how to activate the certificate or the User you have choseed after the purchase);

  • Password (the one you use to access the MySign remote certificate holder portal, and that you customised when activating the certificate).

GoSign Mobile asks you to confirm by entering the OTP code that will be sent to you in a text message.

The sender of the text message is InfoCert, Remote Digital Signature. The message provides the date of the request, the time the OTP Code was generated and the code itself. Enter the code in the field, ensuring you enter it correctly. Tap Ok.

Upon completion, you will receive confirmation that the app have been configured correctly.

Time Stamp Account

There are two ways to set up a Time Stamp account: in the home page, tap Login Account in the Time stamps function or tap the Gear icon at the bottom right in the navigation bar.

After entering your Infocert account credentials, tap Login to continue activation.

Once you have finished, you will receive confirmation that the time stamp service has been successfully linked to GoSign Mobile. When you sign in, GoSign Mobile offers you the option of time stamping documents when you sign them, and it updates the number of time stamps available.

Wireless Key

To connect the Wireless Key signature device, ensure that the Bluetooth connection option has been activated. If it is active, the connection symbol will be dark grey. If it is not, it will be light grey, and an error message will be displayed if you try to select it.

Once Bluetooth is activated, you need to put the Wireless Key in pairing mode, which means that it is ready to be recognised and paired with your smartphone (or tablet).

First, press the button on the Wireless Key for 2 seconds. This turns the Wireless Key on. The display flashes blue.

Then, press the button for two more seconds. The Wireless Key enters pairing mode and the display flashes blue and pink.

The Wireless Key is now ready to be paired with the app.

Tap the Bluetooth connection icon on your device’s screen to detect the device and provide the Wireless Key’s system name, which is composed of a string of five characters.

Tap the Wireless Key name to pair it.

GoSign Mobile confirms that pairing has ended and your first and last name are displayed as the owner of your device.

Note that during pairing, the Bluetooth icon turns green and remains green as long as the Wireless Key is connected to the phone (or tablet).

A battery icon is displayed next to the Bluetooth icon showing the Wireless Key's battery status with the percentage of charge. From a 100% charge to 30%, the battery icon is blue.

From a 30% charge to 10%, the battery icon is yellow (even if the Wireless Key’s display is still flashing blue).

This means that the battery is in reserve power: you can finish signing or browsing a Public Administration portal, but you will need to connect the Wireless Key to your computer soon for charging.

Check the battery status of the Wireless Key often to ensure it is always available and recharge it when necessary.

When the Wireless Key is not connected to the smartphone, and the battery charge is between 100% and 30%, the battery icon will not be visible and the device’s display will be light blue.

When the Wireless Key is connected to the smartphone and the battery charge is between 100% and 30%, the icon will be blue and the display will be green.

When connected to the computer, the Wireless Key's display flashes yellow. When connected to the computer, the Wireless Key’s display flashes green when charging is complete.

When it is disconnected, the display flashes blue. Now you can pair it with your cell phone again to sign documents or browse Public Administration portals securely.

Below a 10% charge, the battery icon turns red and the Wireless Key’s display flashes red.

The Wireless Key battery is discharged: connect the Wireless Key to your computer to recharge it, because it may not pair with your smartphone and you may not be able to sign documents properly.

Disconnect remote signature account or QES account, Wireless Key and time stamp account

You can disconnect the Remote Signature or QES certificate or time stamp credentials in the GoSign Mobile app at any time. Use the Settings function (Gear icon at the bottom right of the screen).

Simply select the service you want to deactivate, then tap the blue “X” to receive a request to remove the account. Tap Yes.

To disconnect the Wireless Key, simply press the button for 4 seconds to switch it off. Check that the display is dark.

End activity

Once configuration is completed you can tap on Home Icon at the bottom of the page and Sart using all the app features.

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