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Guide List

FAQ List

  • MyInfoCert is the Mobile App (Android & iOS) necessary to activate your Digital ID and generate the OTP (one-time password) at the moment of signature.

    Each time you need to sign within Adobe Sign, you have to:

    1. connect your Digital ID entering user and password,
    2. then the Signature PIN
    3. and finally you must confirm the transaction with the OTP generated via App.

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  • The web identification is a recorded video-chat with one of our Operator, who will ask you some question about your data and will take a picture of your document to verify your identity.

    It works with most browsers (e.g., Chrome, Firefox, Opera, Explorer) and also on Android mobile device (smartphone or tablet).

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  • To Sign a Digital Document with GoSign Desktop, you should have an active Qualified Signature Certificate saved in a device (Smart Card or Business Key/Token USB).

    The certificator must be legitimized by the Official Digital Agency of your country.

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  • The difference between the advanced "Electronic Signature" and the "Qualified Electronic Signature" is the addition of a qualified certificate.

    This certificate is issued by a Qualified Trust Service Provider (QTSP), and it attests to the authenticity of the electronic signature to serve as proof of the identity of the signatory.

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  • Regulation (EU) No 910/2014, went into force on the 1th of July, 2016, establishes an EU-wide legal framework for Electronic Signatures and a range of newly defined "Electronic Trust Services".

    The eIDAS Regulation’s intent is to enable convenient and secure electronic transactions across EU borders for citizens, businesses, and public sector institutions.

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  • At the moment of the signature within Adobe Sign you need to choose "Digital Signature". Then select "cloud ID" and choose InfoCert from the list as your provider.

    After being redirected to InfoCert’s authentication page enter the email and password.

    When authenticated, type your signing PIN and confirm the transaction with OTP.

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  • You can associate (1) one Digital ID to your account.

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  • We accept Passport ID from all countries.

    If you are an Italian or German citizen, you can also use your ID Card to complete the registration.

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  • You can easily get in touch with us through our Support Center. We will answer you as soon as possible.

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  • InfoCert will treat your data according to Italian law, particularly D. Lgs. 196/2003 Personal data protection code.

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