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FAQ List

  • MyInfoCert is the Mobile App (Android & iOS) necessary to activate your Digital ID and generate the OTP (one-time password) at the moment of signature.

    Each time you need to sign within Adobe Sign, you have to:

    1. connect your Digital ID entering user and password,
    2. then the Signature PIN
    3. and finally you must confirm the transaction with the OTP generated via App.

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  • The web identification is a recorded video-chat with one of our Operator, who will ask you some question about your data and will take a picture of your document to verify your identity.

    It works with most browsers (e.g., Chrome, Firefox, Opera, Explorer) and also on Android mobile device (smartphone or tablet).

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  • To Sign a Digital Document with GoSign Desktop, you should have an active Qualified Signature Certificate saved in a device (Smart Card or Business Key/Token USB).

    The certificator must be legitimized by the Official Digital Agency of your country.

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  • You can ask for a refund filling in this online FORM.

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  • Regulation (EU) No 910/2014, went into force on the 1th of July, 2016, establishes an EU-wide legal framework for Electronic Signatures and a range of newly defined "Electronic Trust Services".

    The eIDAS Regulation’s intent is to enable convenient and secure electronic transactions across EU borders for citizens, businesses, and public sector institutions.

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  • At the moment of the signature within Adobe Sign you need to choose "Digital Signature". Then select "cloud ID" and choose InfoCert from the list as your provider.

    After being redirected to InfoCert’s authentication page enter the email and password.

    When authenticated, type your signing PIN and confirm the transaction with OTP.

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  • PIN (Personal Identification Number) is a numerical code that allows the signature owner to sign documents.

    PIN code must have the length – fixed – of 8 numeric characters.

    The PIN is personal and you have to keep it carefully: it is not possible to replace it. If you forget the signature PIN, you will have to ask for the revocation of the present certificate and buy a new one.

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  • The OTP code (One time Password) is a temporary password that allows you to confirm an operation.

    OTP for QES signature are NOT sent as SMS or massages on your mobile phone.

    OTP codes are generated by the App MyInfoCert with "OTP Generator" function. It is necessary to validate (together with your PIN code) the use of your QES certificate.

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  • You can change the PIN of your QES Signature directly on the MyInfoCert App.

    After logging into MyInfoCert with your signature credentials, click on the signature on the dashboard, then enter your current PIN to be able to decide on a new one.

    Please note that the QES PIN is different from the Unlock Code that we enter to "unlock" the functions of the MyInfoCert App.

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  • You can associate (1) one Digital ID to your account.

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