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FAQ List

  • The difference between the advanced "Electronic Signature" and the "Qualified Electronic Signature" is the addition of a qualified certificate.

    This certificate is issued by a Qualified Trust Service Provider (QTSP), and it attests to the authenticity of the electronic signature to serve as proof of the identity of the signatory.

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  • An "Electronic Signature" is an indication of a person’s intent to agree to the content of a document or a set of data to which the signature relates.

    Like its handwritten counterpart in the offline world, an electronic signature is a legal concept capturing the signatory’s intent to be bound by the terms of the signed document.

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  • There is a marked difference in legal approaches between the United States and the European Union.

    • U.S. law allows for a broad definition of electronic signatures and does not prescribe a specific technology.

    • In contrast, the EU eIDAS Regulation distinguishes between (3) three types of "electronic signature approaches", and strongly prefers "digital signatures" for some types of documents.

    In addition, there are more prescriptive guidelines for specific government processes which require digital signature.

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  • With GoSign you can involve anyone in a signature process.

    You just need the recipient e-mail address to send the access link to the Dossier.

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  • Regulation (EU) No 910/2014, went into force on the 1th of July, 2016, establishes an EU-wide legal framework for Electronic Signatures and a range of newly defined "Electronic Trust Services".

    The eIDAS Regulation’s intent is to enable convenient and secure electronic transactions across EU borders for citizens, businesses, and public sector institutions.

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  • At the moment of the signature within Adobe Sign you need to choose "Digital Signature". Then select "cloud ID" and choose InfoCert from the list as your provider.

    After being redirected to InfoCert’s authentication page enter the email and password.

    When authenticated, type your signing PIN and confirm the transaction with OTP.

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  • If one of your Partner (eg. Co-worker, Client, Supplier, etc.) send you an invitation to access to GoSign, he probably needs to share with you a document to sign.

    If you click on the "Go To Signature" button, you will see the document shared.

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  • You can verify the Signature Owner Identity and the signature Status only using GoSign Desktop Software.

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  • MyInfoCert is the Mobile App (Android & iOS) necessary to activate your Digital ID and generate the OTP (one-time password) at the moment of signature.

    Each time you need to sign within Adobe Sign, you have to:

    1. connect your Digital ID entering user and password,
    2. then the Signature PIN
    3. and finally you must confirm the transaction with the OTP generated via App.

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  • To Sign a Digital Document with GoSign Desktop, you should have an active Qualified Signature Certificate saved in a device (Smart Card or Business Key/Token USB).

    The certificator must be legitimized by the Official Digital Agency of your country.

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